Product Manager
Ikigai
Series A AI startup building foundation models for healthcare, finance, and retail enterprises.
- Identified strategic risk that enterprise customers used the platform as a replicable inference API; designed and shipped a decision-layer dashboard mapping upcoming decisions for human approval, expanding existing enterprise accounts and creating switching costs above the model layer
- Defined roadmap and KPIs for the Expert-in-the-Loop forecasting feature; translated ambiguous enterprise workflows into specs and shifted contracts from single-team pilots to multi-team rollouts, unlocking expansion into new business lines
- Pivoted a Fortune 10 retail customer's on-site cloud deployment in real time after discovering core AWS dependencies were unavailable; restructured the architecture in four days on-site and went live in two weeks
- Accelerated SOC 2 Type II, HIPAA, and ISO 27001 certifications by self-studying the standards and leading scoping, vendor selection (Drata over custom build), and audit prep — unblocking the enterprise GTM motion the company depended on
- Shrank enterprise integration timeline from ten weeks to three by codifying a templated onboarding playbook with engineering and commercial teams, securing the company's two largest health and retail customers